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Terms & Conditions for Your impian2 Account

When you open an account with impian2, you agree to our terms that protect both you and the platform.

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impian2 Terms & Conditions for Your impian2 Account
GET HELP ANYTIME

How to Contact Us About Terms Questions

Our support team is here to answer questions about how our terms apply to your account.

Live Chat Open the chat widget in the bottom right of the lobby or settings page. Our team answers during 08:00–23:00 Jakarta time daily. For off-hours queries, send a message and we'll reply when we're back online.
Email Support Send your terms question to [email protected] with your account username. We respond within 24 hours. This is the best route for detailed policy questions or account-specific concerns.
Account Settings Log into your account, go to Settings > Help & Support, and select 'Terms Question'. You'll see your inquiry history and we'll keep all replies in one place for your records.
YOUR SECURITY & RIGHTS

How We Handle Your Data and Keep Your Account Safe

impian2 stores your account data on encrypted servers and never sells it to third parties. Your payment information is tokenised so we never see your full card or wallet credentials.

Data Encryption

All account and payment data travels over HTTPS and is stored in encrypted databases. We perform security audits quarterly and respond to vulnerabilities within 48 hours.

Account Verification

When you withdraw funds, we verify your identity and wallet ownership once. This protects you from unauthorised transfers. Verification takes 10–60 minutes depending on your payment method.

Data Retention

We retain account logs, transactions and identity docs for seven years as required by law. After account closure, personal data is deleted within 90 days unless legal holds apply.

Cookie Policy

We use essential cookies for login, fraud prevention and session security. Analytics cookies are optional. You can review and manage all cookies in your browser privacy settings.

Your Rights

You can download your account data, request corrections, or ask for deletion by emailing [email protected]. We will respond within 30 days and confirm completion.

Two-Factor Authentication

Enable 2FA in Account Security using an authenticator app. This adds a second login step and protects your account even if your password is compromised.

Frequently Asked Questions About Our Terms

Players in Yogyakarta and across Indonesia often ask the same questions about account rules, payments and what happens if terms are breached. Below are the answers we give most often.

If we detect unauthorised access, we freeze your account immediately and ask for proof of identity. Shared accounts or suspected fraud lead to suspension without refund of any pending payouts. We do allow one appeal via email within 14 days if you can prove the breach was not your fault.

Yes. Go to Account Settings > Close Account and we will suspend logins immediately. Any balance in your wallet is returned to your registered payment method within 24 hours. Once closed, your account cannot be reopened; you would need to register again.

Deposits and withdrawals depend on local law and your payment method. Most players can deposit between 10,000 and 50,000,000 IDR per transaction via DANA, OVO, GoPay and QRIS. Contact support for your specific limits or to request a raise.

Withdrawals are verified within 24 hours and sent to your wallet the same day. DANA, OVO and GoPay typically arrive within 5 minutes. QRIS transfers may take 1–4 hours depending on your bank.

Email [email protected] with your transaction ID and a screenshot. We investigate within 48 hours and refund errors immediately if confirmed. Keep your transaction receipts for 90 days in case we need them for verification.

We notify you of major changes via email at least 30 days in advance. If you don't agree, you can close your account. Continuing to play after the notice means you accept the new terms. Minor clarifications are updated without notice.

Escalate to our Terms & Compliance team at [email protected] with your case number. They review unresolved disputes within 5 business days. Where local law permits, disputes may go to mediation or arbitration instead of court.

Related Pages

impian2 Indonesia FAQ Register About Us impian2 Login