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Legal terms and your account on impian2

When you open an account with us, you're entering a clear agreement about how we protect your data, process your withdrawals and handle disputes.

Account security verifiedWithdrawal process transparentData protection explainedSupport available 24/7

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How we operate and what applies to your account

impian2 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

impian2 operates under terms that reflect Indonesian player needs and local regulatory requirements. Your account is bound by our terms of service from the moment you confirm registration; those terms cover deposit handling, withdrawal verification, account closure and dispute resolution. Deposits via DANA, OVO, GoPay and

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QRIS are processed according to each payment provider's rules as well as ours. Account access, game eligibility and payout availability depend on local law and your location. We retain transaction records for verification purposes and comply with record-retention standards where applicable. Any changes to these terms
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are posted here; continued use of your account means you accept the updated terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Contact us about legal or account questions

You can reach our support team through multiple channels every day. Whether you need to verify a transaction, dispute a charge, request account data or ask about your withdrawal status, we respond…

Live chat Open the chat window in your account lobby. Response time is usually under 2 minutes during operating hours. Available 24/7.

Email support Send your question to our legal inbox and we'll reply within 24 hours with a full explanation and next steps for your issue.

Account settings View your transaction history, contact records and account status directly in the Legal & Support section under your profile menu.

HOW WE PROTECT YOU

Data security, account access and your withdrawal rights

Your account data is encrypted and stored on secure servers; we never share your personal information with third parties outside payment processing and legal compliance.

Data encryption

All transfers between your device and our servers use industry-standard TLS encryption. Your account credentials and payment details are stored separately from your game history.

Withdrawal verification

Every payout is checked against your account balance and deposit history before processing. Refunds return to your original DANA, OVO, GoPay or QRIS account within 24 hours.

Your data rights

Request a full export of your account data, close your account permanently, or ask us to delete inactive records after 12 months of no login.

Cookie clarity

We use session cookies to keep you logged in and preference cookies to remember your table view and language. No tracking cookies are sold to third parties.

Password security

Change your password anytime in account settings. We recommend updating it every 90 days and using a unique password not used elsewhere.

Dispute handling

If you dispute a transaction, open a support ticket with details and we'll investigate within 48 hours. Send receipts or screenshots if you have them.

Answers to your legal and account questions

Closing your account stops all future logins and withdrawals. Your balance is refunded to your original payment method within 48 hours. Account data is archived for legal compliance; we can delete it after one year on request.

We retain transaction records for 7 years for compliance. Your profile data is kept as long as your account is active. After you close your account, we hold it for 24 months in case you need records, then offer deletion.

Yes. Go to your account settings, select Legal & Support, then choose Export My Data. We'll email you a complete file of your account activity, deposits, withdrawals and profile within 5 business days.

Check your DANA, OVO, GoPay or QRIS transaction status first — it may still be processing. If your payment shows complete but your balance hasn't updated, contact support with your receipt. We'll verify and credit your account within 2 hours.

Every withdrawal request is verified against your deposit history and account balance. We confirm the payout amount matches your request and route it back to your original payment method for security.

Account terms are set when you register and apply equally to all players. If you disagree with any term, you can close your account at any time. We notify you of any policy changes via email at least 30 days in advance.

Email our legal support team or open a chat ticket from your account. We respond to emails within 24 hours and chat within 2 minutes. Your request is logged and you'll receive a record of the response.

Legal terms and your account on impian2

Contact us about legal or account questions

Data security, account access and your withdrawal rights

Data encryption

Withdrawal verification

Your data rights

Cookie clarity

Password security

Dispute handling

Answers to your legal and account questions

01 What happens if I close my account?

02 How long do you keep my account information?

03 Can I request all my data?

04 What if a deposit doesn't show up?

05 How are withdrawals checked before payout?

06 Can I change the terms of my account?

07 Who do I contact if I have a legal question?

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